Privacy Policy for EIILM Kolkata

At Eastern Institute for Integrated Learning in Management, accessible from https://eiilm.co.in/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Eastern Institute for Integrated Learning in Management and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Eastern Institute for Integrated Learning in Management. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our webste
• Improve, personalize, and expand our webste
• Understand and analyze how you use our webste
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

Eastern Institute for Integrated Learning in Management follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Eastern Institute for Integrated Learning in Management uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Eastern Institute for Integrated Learning in Management.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Eastern Institute for Integrated Learning in Management, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Eastern Institute for Integrated Learning in Management has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Eastern Institute for Integrated Learning in Management’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Eastern Institute for Integrated Learning in Management does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Privacy Policy for EIILM Task Management App

Effective Date: 01 September 2026
Last Updated: 101 September 2026

1. Introduction

Eastern Institute for Integrated Learning in Management, Kolkata (“EIILM-Kolkata,” “EIILM,” “we,” “us,” or “our”) operates the EIILM Counselor App (“App”).

The App enables authorized education counselors to manage prospective-student enquiries, counselling activities, admission-related processes, follow-ups, communications and other approved institutional work.

This Privacy Policy explains what information the App collects, how it is used, where it is stored, how long it is retained, when it may be shared and how users may request account or data deletion.

2. Intended Users and Account Control

The App is intended for counselors and other users authorized by EIILM-Kolkata.

Although the App may be downloaded publicly from the App Store, its protected features can be accessed only by users whose email addresses and accounts have been registered and authorized by EIILM.

The App does not provide public self-service account creation. All user accounts are created, approved, managed, suspended, deactivated and deleted by authorized EIILM administrators.

A user’s access may be disabled when:

• The user requests account deletion.
• The user is no longer associated with EIILM.
• The user is no longer authorized to use the App.
• EIILM identifies unauthorized, fraudulent or improper use.
• Account suspension or deletion is required for security, administrative or legal reasons.

Users must keep their login credentials confidential and must not permit another person to use their account.

3. Information We Collect

Depending on the features used, the App may collect the following information.

3.1 Counselor Account Information

We may collect:

• Full name.
• Registered email address.
• Phone number.
• Counselor or user identification number.
• Assigned role, department, team or branch.
• Profile information.
• Account status and permissions.
• Login and authentication information.
• Login dates, times and security records.

This information is used to authenticate users and provide access to the functions and records authorized for their assigned roles.

3.2 Prospective-Student and Admission Information

Authorized counselors may enter, access and update information relating to prospective students, applicants and, where applicable, their parents or guardians.

This information may include:

• Name.
• Email address.
• Phone number.
• Address, city and state.
• Educational background.
• Course or programme interests.
• Enquiry source.
• Counselling history.
• Admission preferences.
• Application or admission status.
• Follow-up dates.
• Counselor notes and remarks.
• Communication history.
• Supporting photographs or documents provided for admission-related purposes.

Counselors must collect and submit this information only for legitimate, authorized educational, counselling and admission purposes.

3.3 Precise Location

With the user’s permission, the App may collect precise location information when a location-enabled institutional feature is used, such as recording or verifying an authorized counselor activity, visit, check-in or operational task.

Location information may be associated with the authorized counselor’s account when required to verify the relevant activity.

The App does not use precise location for:

• Third-party advertising.
• Advertising measurement.
• Advertising profiling.
• Tracking users across apps or websites owned by other companies.
• Sharing with data brokers.

Users can allow or deny location access through the iOS permission request. Permission can subsequently be changed through:

iPhone Settings → Privacy & Security → Location Services → EIILM Counselor App

If location access is disabled, location-dependent features may not work correctly. Features that do not require location may continue to remain available.

3.4 Communications and User Content

The App may collect content submitted by authorized users, including:

• Counselling notes.
• Follow-up remarks.
• Communication records.
• Feedback.
• Support enquiries.
• Photographs.
• Uploaded documents.
• Other admission-related content.

Users must not submit unnecessary, unlawful or unrelated personal information.

3.5 Technical and Diagnostic Information

We may collect limited technical information required to operate and secure the App, including:

• Device type.
• Operating-system version.
• App version.
• IP address.
• Login timestamps.
• Push-notification token.
• Security and audit logs.
• Crash information.
• Performance and diagnostic information.
• Information about interactions with App features.

This information is used for authentication, security, troubleshooting, service availability and performance improvement.

3.6 Device Permissions

Depending on the features used, the App may request access to:

• Location Services.
• Camera.
• Photos or media library.
• Files or documents.
• Notifications.

Permissions are requested only when relevant to an App feature. Users can review and change these permissions through their device settings.

4. How We Collect Information

Information may be collected:

• Directly from authorized users.
• When EIILM administrators create or update accounts.
• When users sign in or use App features.
• When counselors enter prospective-student information.
• When users grant device permissions.
• Through security, diagnostic and server logs.
• From EIILM’s authorized admission and administrative systems.
• Through technology infrastructure used to operate the App.

5. How We Use Information

We may use collected information to:

• Create and manage authorized counselor accounts.
• Authenticate users.
• Assign access based on user roles.
• Manage student enquiries.
• Support counselling and admission workflows.
• Assign prospective students to counselors.
• Maintain communication and follow-up records.
• Record or verify authorized counselor activities.
• Send operational notifications.
• Provide technical assistance.
• Detect unauthorized access, fraud or misuse.
• Protect institutional and student information.
• Maintain security and audit records.
• Diagnose technical problems.
• Improve App performance and reliability.
• Meet applicable institutional and legal obligations.
• Establish, exercise or defend legal claims.

We will not use information for a materially different purpose without providing appropriate notice and obtaining consent where required.

6. Tracking and Advertising

The App does not track users across third-party applications, websites or offline properties for targeted advertising or advertising measurement.

EIILM does not:

• Sell counselor or student information.
• Sell or rent precise location information.
• Share information with data brokers.
• Use personal information for third-party advertising.
• Combine App information with third-party information for advertising.
• Use advertising identifiers to create advertising profiles.

Location collected for an authorized institutional function is not used for third-party advertising or cross-app tracking.

7. Data Sharing

7.1 Authorized EIILM Personnel

Information may be accessed by authorized EIILM administrators, admission teams, management personnel and employees who require access for legitimate institutional purposes.

Access is restricted based on assigned roles and responsibilities.

7.2 Operational Service Providers

EIILM may engage service providers to support hosting, storage, authentication, notifications, communications, security, technical maintenance and App performance.

Such providers may process information only as necessary to deliver services to EIILM. They are expected to maintain privacy and security protections consistent with this Privacy Policy and applicable requirements.

7.3 Legal and Security Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process.
• Respond to an authorized governmental request.
• Protect the rights and security of EIILM, students, counselors or others.
• Investigate unauthorized access, fraud or security incidents.
• Enforce institutional policies.
• Establish, exercise or defend legal claims.

EIILM does not permit information collected through the App to be used for unrelated advertising purposes.

8. Data Storage and AWS Infrastructure

All application data is stored within the Amazon Web Services Asia Pacific (Mumbai) Region in India.

The AWS account and cloud environment used by the App are owned and controlled by the organization. Individual counselors and unauthorized third parties do not control the AWS account or its administrative credentials.

Access to the AWS environment is restricted to authorized organizational and technical personnel who require access for legitimate operational, maintenance or security purposes.

EIILM applies reasonable access controls and security measures intended to prevent unauthorized access, disclosure, alteration or destruction of stored information.

9. Data Retention and Automatic Deletion

Operational data collected through the App is retained for a maximum period of three months from the date on which it is collected or created.

This includes, where applicable:

• Counselor activity records.
• Prospective-student enquiry information.
• Counselling and follow-up records.
• Precise location records.
• Communication records.
• Technical, diagnostic and audit information.
• Uploaded content and supporting documents.

A rolling retention process automatically removes eligible records after the applicable three-month period.

Basic account information required to authenticate an active, organization-authorized user may remain available while the account is active. If an account is deactivated or approved for deletion, its associated personal account information will be scheduled for automatic deletion and removed within a maximum of three months.

Information may be removed earlier when:

• An authorized administrator approves an account-deletion request.
• It is no longer required for the App’s operation.
• It was collected accidentally or without appropriate authorization.
• Earlier removal is required by applicable law.

When the retention period expires, eligible information is automatically deleted or irreversibly anonymized.

10. Consent and User Choices

Where consent is required, the App requests permission before accessing protected device information such as location, camera or photos.

Users may withdraw device permissions through their iPhone settings. Withdrawal will not affect processing that occurred before permission was withdrawn.

If a permission is denied or withdrawn, EIILM will not use the denied device permission. However, the associated App feature may become unavailable.

11. Information Security

EIILM uses reasonable administrative, technical and organizational safeguards designed to protect personal information.

These safeguards may include:

• Account authentication.
• Organization-controlled user accounts.
• Role-based access controls.
• Restricted AWS administrative access.
• Secure transmission of information.
• Security and activity logging.
• Backup and recovery procedures.
• Security updates.
• Monitoring for unauthorized access.
• Vulnerability remediation.

No electronic transmission or storage system can be guaranteed to be completely secure. Users must keep their credentials confidential and report suspected unauthorized access immediately.

12. User Rights

Subject to applicable law and institutional requirements, users may request:

• Access to their personal account information.
• Correction of inaccurate information.
• Updating of incomplete information.
• Withdrawal of consent.
• Deletion of eligible personal information.
• Deactivation or deletion of their account.
• Information about how their data is processed.
• Review of a privacy complaint.

EIILM may verify the requester’s identity before processing a request.

13. Account Deletion Through Administrator Request

Because accounts are created and controlled by EIILM administration, account deletion is handled through a verified request to an authorized administrator.

To request deletion:

1. Send an email from your registered email address to info@eiilm.co.in.
2. Use the subject: Account Deletion Request – EIILM Counselor App.
3. Include your full name, registered email address, phone number and counselor or user ID, if available.
4. Clearly state that you want your EIILM Counselor App account deleted.
5. An EIILM administrator may contact you to verify your identity.
6. After verification and approval, access to the account will be disabled.
7. Associated personal account information will be automatically deleted within a maximum of three months.
8. Confirmation may be sent to the user’s registered email address.

Users may also contact EIILM administration at:

• +91 33 22100911
• +91 33 22100912
• +91 33 22100913

Admission helplines:

• +91 9163393666
• +91 9163393668

14. Information Relating to Minors

The App is intended for authorized adult counselors and institutional users. It is not intended for direct use by children.

Counselors may process information relating to prospective students who are minors. Such information must be collected only for legitimate counselling, educational or admission purposes and with any authorization or parental or guardian consent required by applicable law.

Users must not submit information about a minor unless properly authorized.

Parents or lawful guardians who believe that a minor’s information was collected without appropriate authorization may contact EIILM at info@eiilm.co.in.

15. Third-Party Services and Links

The App may contain links to third-party websites or services. Their data-handling practices are governed by their own privacy policies.

EIILM is not responsible for independent third-party services that it does not operate or control.

16. Changes to This Privacy Policy

EIILM may update this Privacy Policy when the App’s functionality, data practices, infrastructure or applicable requirements change.

The revised policy will display an updated “Last Updated” date. Where required, material changes may also be communicated through the App or another appropriate channel.

17. Contact and Grievance Redressal

For privacy questions, account-deletion requests, correction requests, consent withdrawal or complaints, contact:

Organization: Eastern Institute for Integrated Learning in Management (EIILM-Kolkata)
Administrative Contact: EIILM Administration
Email: info@eiilm.co.in
Admission Email: admission@eiilm.co.in
Telephone: +91 33 22100911 / 12 / 13
Admission Helplines: +91 9163393666 / +91 9163393668
Head Office: 6, Waterloo Street, Kolkata – 700069, West Bengal, India
Website: https://eiilm.co.in/

EIILM will review and respond to privacy requests and grievances in accordance with applicable requirements and its administrative procedures.